WinRM cannot process the request - Controlled by policy server

  • 1 year ago
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The error message "WinRM cannot process the request. The following error occurred while using Kerberos authentication: The network path was not found." indicates that there is an issue with the WinRM (Windows Remote Management) service and its configuration.

Here are a few steps you can try to resolve the issue:

  1. Verify WinRM Service: Ensure that the WinRM service is running on both the client and server machines. Open the Services console (services.msc) and check if the "Windows Remote Management (WS-Management)" service is running. If not, start the service and set it to start automatically.

  2. Check Firewall Settings: Make sure that the necessary firewall rules are configured to allow WinRM traffic. By default, WinRM uses TCP port 5985 for HTTP and TCP port 5986 for HTTPS. Verify that the firewall is allowing inbound connections on the appropriate port.

  3. Configure WinRM: Run the following command in an elevated Command Prompt on the server machine to configure WinRM:

    shell
    winrm quickconfig

    This command will enable WinRM, configure necessary settings, and open the appropriate firewall ports.

  4. Ensure DNS Resolution: Check if the client machine can resolve the hostname or IP address of the server machine. Ensure that both machines can communicate with each other using the hostname or IP address.

  5. Verify Group Policy Settings: In some cases, Group Policy settings may restrict or control WinRM access. Check the Group Policy settings on both the client and server machines to ensure that they are not blocking WinRM requests. You may need to consult with your system administrator to modify the Group Policy settings if necessary.

  6. Check Security Settings: Review the security settings on the client and server machines to ensure that they are properly configured for WinRM communication. This includes verifying the authentication settings, permissions, and user rights assignments.

  7. Restart WinRM Service: Try restarting the WinRM service on both the client and server machines to ensure a fresh start. This can sometimes resolve temporary issues.

If the issue persists after following these steps, it is recommended to consult with your system administrator or IT support for further assistance. They can help diagnose any specific configuration or policy-related issues that might be causing the problem.